Photo 1 | JST control room: Video wall technology and its flexible control, ergonomic furniture, and creative software solutions specially adapted to the requirements in the Axians control room: The 1st and 2nd level support teams use the newly installed MSC (Managed Service Center) together with the intention of pooling knowledge and developing synergies.
Photo 2 | Entrance area to the new location in the Eppendorf district of Hamburg. Behind the classic Hanseatic red brick facade is a state-of-the-art Managed Service Center that fulfills the continuously growing security requirements of globally active companies.
Photo 3 | Extraordinary premises: Even on the way to the MSC, the spectacular architecture has an impact on visitors to the new Axians location in Hamburg.
Photo 4 | JST spatial concept: The innovative equipment features in the Hamburg MSC also include the OPAL X11® acoustic ceiling sail. The sail was developed on the basis of occupational health specifications for shift operations in control rooms specifically to optimize sound levels and lighting.
Photo 5 | JST control room furniture: Maximum legroom, an extra-deep table surface and a spacious, illuminated supply area for technical components are just some of the benefits that the Stratos X11® operator console has to offer. The control room bestseller also boasts…
Photo 6 | … an electromotive height adjustment feature that allows users to switch between sitting and standing. Manufactured in a German furniture factory, special focus is placed on high-quality workmanship. For example, all cables are neatly and invisibly included in the height adjustment. Precision work - crafted by JST!
Photo 7 | JST control room planning: JST consultant Dirk Lüders (right) and Axians project manager Ben Kröger quickly sensed: Two experts are speaking the same language here. Dirk Lüders: "Even during the initial consultations, it became clear where we were headed. The currently permanently growing security requirements for technical components, which are of great importance to Axians, play a decisive role in all JST concepts. We were able to effortlessly empathize with the challenges and take them into account on a technical basis."
Photo 8 | JST display wall: The video wall keeps the team in the Managed Service Center up to date on current developments in real time - for example, with the real-time data displayed by the so-called cyber threat map. Expert Ben Kröger: "We immediately recognize if there are any new vulnerabilities or critical changes."
Photo 9 | JST control room operation: Convenient and clear solution: The mobile JST CommandPad® gives the Axians team direct access to the control room applications even from the neighboring "war room". Thanks to the intuitive myGUI® user interface, a tap on the touchscreen is all it takes to activate desired sources or presets.
Photo 10 | JST GrabberVM®: MSC above, NOC below - the entire technology of the Managed Service Center - as well as the technical components of the neighboring NOC - was relocated to a technical room. This minimizes emissions from heat and noise in the control center. The photo shows the JST GrabberVM®. A functional solution for integrating virtual machines. They enable a delay-free switch from the VM to the physical server.
Focus in MSC: Cybersecurity as a managed service
Cyber attacks are gaining in complexity and sophistication. An intensified threat situation requires more and more companies to permanently check their operating structures for security gaps and to adapt them. However, internal resources are often lacking. The solution: security experts who take on these tasks as part of managed services. Axians IT Security GmbH is one of the international specialists in this field. In cooperation with the JST – Jungmann Systemtechnik® team, they have now put an MSC (Managed Service Center) into operation in Hamburg.
12,500 employees in 27 countries, ICT (Information and Communication Technology) solutions ranging from telecommunications to cybersecurity – the global Axians network presents itself as a “pioneer in digitalization” that supports its customers in their digital transformation. So it’s no wonder that the security specialists sought out a partner for their MSC in Hamburg who shares this mindset: the control room professionals from JST.
Security experts find the right partner
“We had been toying with the idea of implementing an MSC for our customer systems for some time,” reports Ben Kröger, who is responsible for technical management at Axians in Hamburg. Initial contacts and a visit to JST’s control room simulator quickly made it clear: It’s not just the product that’s convincing here, the chemistry is also right.
Bundle knowledge and develop synergies
One of the most important goals was to bring the departments, which are responsible for a wide range of security topics, closer together, pool knowledge and thus develop synergies. Whereas in the past, work methods and structures were characterized by spatial separation, today the tasks from “Level 1 to Level 2 support move smoothly from one level to the other,” says the project manager. He points to the use of the new display wall in the control room as a key factor in this.
Interactive 360° panoramic tour through the Managed Service Center
Experience an interactive panoramic tour through the Managed Service Center of Axians IT Security GmbH in Hamburg.
Copyright: Axians IT Security GmbH
Video wall supports Team collaboration
Ben Kröger: “Sharing on the video wall supports team collaboration. We share content with each other or use the option to display overviews across multiple screens. This proves to be a great advantage.” In a WebGUI, customer applications that are monitored as part of managed services are in clear view for all to see in an easy-to-view visualization. “We immediately recognize if there are any new vulnerabilities or critical changes,” says Kröger. “This also applies to the ticket system. Everyone can see: How many tickets do we have? What are the new tickets that have come in? Are there escalations?”
Delay-free change to the virtual level
This team concept is further supported by the benefits provided by control room operation via JST MultiConsoling® technology. The ability to share screen content at the touch of a button or to make sources visible to all “offers us maximum flexibility,” says the project manager, “even the virtual machines can be switched to the screens of the video wall in this way and operated without delay.” The JST GrabberVM® which are used for this purpose allow the operator to switch between the individual applications without any noticeable differences.
Convenient authorization with the JST myLogin®
Positive feedback has also been received on the options offered by the JST myLogin® for users in the new MSC: Each Axians employee has his or her own access card to the building, which also contains the authorization for the control center system. In this way, security aspects can be easily implemented while taking strategic rights and role management into account.
After just a few months in the new Managed Service Center, security expert Ben Kröger takes stock: “We have now really arrived here. And now we are concentrating on further developing our technical options.
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