Photo 1 | Free movement in the Schengen area, law enforcement, migration and asylum policy - the tasks at eu-LISA (European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice) are extensive and growing. The agency's operational center in Strasbourg has now been adapted to the increasing needs in cooperation with JST control room experts. Maximum security and highest availability are among the most important requirement here.
Photo 2 | Oliver Bender (JST Consultant,left) and Dominik Schubert (SIS II Service Owner eu-LISA): Thanks to their close cooperation during the control station project, they were able to make the processes in first-level support at eu-LISA not only clearer, but also more secure
Photo 3 | View of the former control station: displays arranged in an unclear manner, cumbersome operation...
Photo 4 | ... and in comparison actual control room. With the move into the new control room, the Strasbourg agency's international team of operators not only has proactive large-screen technology and ergonomic furniture, but flexible controlling technology and a reliable alarm system are also among the remarkable features.
Photo 5 | Entrance to the data center building. The first-level support control room is located there.
Photo 6 | JST control station desks: Whether front- or rear-facing, the Stratos X11® operator desk gives a clean and tidy impression at all times, with no visible technology or cables. ...
Photo 7 | ... The access panels conceal generously sized, illuminated storage areas that offer sufficient space for technology and large quantities of cables, creating a perfect image in the control room.
Photo 8 | JST PowerPort-Data module: The Stratos X11® control station table has been equipped with PowerPort-Data pullouts so that the desired supply connections are available directly at the workstation. Additional advantage of this practice-oriented solution:...
Photo 9 | ...Changing the personal keyboards and mice used by shift staff can be conveniently done in seconds.
Photo 10 | JST control room desks: Sophisticated in all facets - the high quality of the operator desks of the Stratos series can also be seen when looking under the tabletop: Even in the standing position of the electric motor-driven height-adjustable desks, all connection cables from the storage area are "invisibly" carried along.
Photo 11 | JST control room desks: JST's high standards for modern control room furniture are evident in every detail - here, brush head seals for cable feed-through at any point on the height-adjustable Stratos X11® operator desks. The desks were also equipped with the AlarmLight, which can change its colour on an event-controlled basis.
Photo 12 | JST control room equipment: TFT columns with height-adjustable 3D articulated arms enable a parabolic arrangement of the monitors, providing the user with an optimal field of view.
Photo 13 | JST large-screen technology: The DisplayWall with twelve displays (screen diagonal 46 inches) keeps the entire control room team informed about the most important events in real time. This is ensured by automatic source switching, the JST PixelDetection® software.
Photo 14 | JST Videowall: JST's large-screen displays with perfect illumination through energy-saving LED backlighting and high pixel resolution are optimized for 24/7 use without exception. The eu-LISA team - here operators Eric Moreau (left) and Attila Farkas (right) with project manager Dominik Schubert (2nd from right) and JST consultant Oliver Bender - benefits from the special advantages. For example, the ultra-narrow frames allow an application to be shown across multiple displays simultaneously.
Photo 15 | JST large-screen technology: The monitor wall is used in the control station of first-level support with the PixelDetection® monitoring software for proactive alerting. Using predefined parameters, undesired deviations can be automatically switched on. In this way, operators are immediately informed of malfunctions without having to permanently monitor all systems.
Photo 16 | JST DisplayWall: Perfect in design and workmanship - the DisplayWall. Design strips with high-quality aluminum brushed surface and the AlarmLight give the video wall the unmistakable JST look.
Photo 17 | JST big screen wall: The QuickOut mounting system offers perfect possibilities for the service without interrupting operation! In case of revision, individual displays can be conveniently pulled forward by light pressure on the outer edges - the running operation is not disturbed.
Photo 18 | JST large screen wall: Behind the stainless steel design strips of the DisplaySuit, the AlarmLight provides visual alerts for employees. Additional acoustic signals can be transmitted via an integrated audio system if required.
Photo 19 | JST MultiConsoling®: With the JST CommandPad®, a control panel specially optimized for 24/7 operation, eu-LISA's control room staff have the interactive myGUI® user interface and thus the entire control room control permanently in view.
European authority benefits from JST control room solutions
Free movement within Europe, cooperation in European migration policy and, last but not least, the networking of law enforcement agencies for a joint fight against crime – the importance of the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) becomes clear when looking at its extensive range of tasks. In cooperation with JST’s control room experts, the Agency has prepared its operational center in Strasbourg for the next steps in intra-European data transfer. The control center of the first-level support is now well prepared for this.
How does this work? While on vacation in Finland, a German tourist’s car is stolen. Just a few days later, police officers in Greece discover this very vehicle before it can leave the country for Africa. “The Greek police officer knows directly that a car was stolen in Finland, what actions Finland is expecting and can therefore react accordingly,” says Dominik Schubert, who is part of a large european team working 24/7 in Strasbourg on the technological basis for a secure Europe.
Trouble-free processes important for hundreds of ports
But it is not only law enforcement authorities that benefit from what the first-level support in the control center provides: Among other things, the European visa system is one of the daily cross-border tasks performed under the Schengen Agreement. At hundreds of airports and seaports and countless border crossings along the total of 50,000 kilometers of external borders, those responsible depend on the eu-LISA control center to ensure that there are no disruptions.
Sophisticated concept with innovative products
Dominik Schubert, who implemented the control station project together with the Jungmann Systemtechnik team, explains: “If, for example, the visa system were to fail, all international airports and seaports would have a major issue with all third-country nationals requiring a VISA needing to be verified manually without IT support.” No wonder, then, that maximum availability, proactive processes, an optimal overview of all systems and absolutely secure handling are of elementary importance. With a sophisticated control room concept and innovative products, JST was able to meet these requirements.
Control center after the conversion and before the conversion.
MultiConsoling® solves several problems at once
Example MultiConsoling®: With the flexible control room command system, several problems of the past were solved at once. Due to the high security level of the critical infrastructures at eu-LISA, the production and pre-production environments, as well as the corporate environment (connected to the Internet, email, telephone, etc.) have to be physically separated from each other to allow for the best possible protection against cybercrime/attacks. The result was a growing number of computers, with associated mouse-keyboard units and monitors, that were difficult to handle.
"Now we can finally have al lean and slim video wall setup with easy monitoring"
„We urgently needed to find a better solution”, recalls Dominik Schubert. “When we got to know MultiConsoling®, we agreed: Wow! Now we can finally have a lean and slim video wall setup with easy monitoring. Just one mouse and keyboard. We can still operate all monitors and work on different levels.”
Red pulsating light makes alarm visible for all
A new DisplayWall also contributes to this improved overview, which is not only suitable for the so-called TeamView, but also offers special added value in combination with the JST alarm software PixelDetection®: PixelDetection® monitors all selected applications in the background. If an incident or potential issue occurs, the control station team is warned by red pulsating light. In addition, several displays on the large screen wall are automatically switched to a BigPicture display, making the event visible to all.
PixelDetection® saves from space problems
With a view to future developments, Dominik Schubert emphasizes the importance of the proactive software: “We are being given new tasks by the European Commission and Parliament to enhance law enforcement cooperation between the Member State competent authorities. This is where PixelDetection® saves us from space problems, which we would have with more and more new surveillance monitors.”
Role model from Lower Saxony has success at EU level
The Strasbourg control center project is an example of how well the authorities within Europe are already networked: It was an employee of the Lower Saxony Police Directorate who presented the project implemented with JST in his home authority to the Strasbourg authorities during a job shadowing at eu-LISA. “My colleagues quickly realized that the JST system would be extremely helpful for us,” reports Dominik Schubert, who has already triggered interest in other EU institutions with the control station solutions from Jungmann.
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