Photo 1 | JST control room: The heart of security in Hanover's local public transport system - all the threads come together in the new protec service GmbH operations control center. This is where operations are coordinated, where cameras are used to monitor operations for passenger safety, and where the work of the patrol officers is organized. The security concept is based on components from the control room experts at JST – Jungmann Systemtechnik®.
Photo 2 | Before: At the Expo 2000 as a modern workplace: The former control center of protec service GmbH. Due to constant additions, meanwhile unclearly arranged monitors, without control technology and insufficient space due to growth - there were numerous reasons for the move to a new control center.
Photo 3 | Video wall, control technology and control room furniture – with the new control center not only the space problems of the old location were solved. All components now also meet current standards again.
Photo 4 | JST Operator Desks: The workstations are equipped with ergonomic control room tables from the JST Stratos series. The infinitely variable electromotive height adjustment is only one of the many advantages of this special control room console - made in Germany.
Photo 5 | JST large screen wall: The multifunctional large display wall and the operator consoles were equipped with the JST AlarmLight, which...
Photo 6 | …can create the desired atmosphere in the control room as desired, or…
Photo 7 | …Alarms – depending on prioritization – shown in different predefined colors.
Photo 8 | JST control room furniture: Theindividual manufacturing of the control center furnitures makes it possible: Here following the customer order the side parts of the control room tables were arranged in the Corporate Design of protec service GmbH.
Photo 9 | JST control center desks: TheStratos X11® OperatorDesk not only meets the highest ergonomic and optical demands, …
Photo 10 | JST control desk desks: ...behind the inspection flaps are generously proportioned, illuminated supply rooms which, thanks to cleanly installed technology - without visible cables - offer a perfect appearance.
Photo 11 | JST large display wall: The DisplaySuit of the JST large display wall with design stripes with high-quality aluminium brushed surface concealed behind the characteristic appearance...
Photo 12 | ...storage space for equipment of all kinds - here, for example, charging stations for employees' headsets.
Photo 13 | JST multifunctional large display wall: A look behind the wall panels of the DisplaySuitshows just how versatile the storage space behind the...
Photo 14 | ...the sets. File folders and technical equipment can be found here as well as papers and stock items.
Photo 15 | JST MultiConsoling®: ThemyGUI®– visible on the screen on the right and on the so-called JST CommandPad® on the left - serves as user interface for the MultiConsoling®. Advantage of this technology: Computer signals with keyboard, video, mouse, audio signals, cameras and even TVs are flexibly displayed in real time on the monitors at the workplace or on the large display walls.
Photo 16 | JST technology: Methodically sophisticated hardware components for the JST operator concept MultiConsoling®; from above: the Cross Connector (JST Switch), the MultiCenter as the heart of the system and the myGUI® Controller (all integrated in RackMount-Kit)
Mission control center with modern equipment and IT solution
Some see it as a hub of video observation at the light rail stops. Others see it as a central hub for coordination around passenger protection. Correct is: The new command and control center of protec service GmbH from Hanover is the heart of security in public transport in the capital of Lower Saxony. With the support of JST’s control room experts, the security service provider protec has implemented a control center with modern equipment and IT solution in the city center, which visually and technically represents a real quantum leap over the former facility from the turn of the millennium. Protec is a subsidiary of ÜSTRA Hannoversche Verkehrsbetriebe AG, which transports more than half a million passengers through the metropolis every day.
A group of three apparently drunk men harassed passengers at a stop near the main station. So far it remains with verbal attacks. Nevertheless, it is a frightening situation for the passers-by who are on the road on this late Friday evening. The employees on duty in the protec operations control center follow the process via the installed cameras. A patrol of two security employees is located in the immediate vicinity and is called in via telephone contact. The security personnel are quickly on site, can calm down the troublemakers and defuse the situation even without police intervention.
Command and control center guarantees perfect coordination
Whether video surveillance in the stations of the light rail system, deployment of patrol staff or ticket inspectors, object protection or cleaning services in infrastructure facilities and public transport vehicles – the range of tasks of the various protec teams is diverse and must be perfectly organised. All the more important that the heart of the security service provider beats in a constant rhythm: the operations control center.
Continuous growth demands change
Managing Director Mathias Lindscheid looks back: “The company and thus the requirements have grown continuously over the years. Our old control center was simply no longer up to date. You could say that life has overtaken us. At the end of the day, our 80 square meters of space were no longer optimally equipped to meet the daily challenges of the security sector”. The solution: a completely new company location with a new operations control center. The solution: a completely new company location with a new operations control center.
Three requirement packages for a modern monitoring solution
Three packages were completed.. With a modern video wall , control room furniture and a flexible KVM Solution the way for the future should be paved. The intensive market analysis of the protec experts also included a visit to the control room simulator of Jungmann Systemtechnik. “Theory could be experienced here very quickly. After an informative workshop, we went home very interested and enthusiastic about such solutions,” recalls Mathias Lindscheid.
Power and performance have convinced
Within the scope of a tender, the JST experts finally won the security service provider over. Mathias Lindscheid: “The performance and power of the components could be displayed in a solution-oriented way. That convinced us.” In particular, the protec Managing Director praises the constructive dialogues with Jungmann consultant Volker Weimer: “Competent advice and great commitment – Mr. Weimer manages to explain JST’s products to his counterpart in a way that is understandable and suitable for the field and also to clarify detailed questions.
protec service GmbH – Mission control center before and after modernization
Employees benefit from new control room solutions
There has also been a positive response from the staff of the security specialists. In the new control center, operators today benefit from ambitious IT solutions with state-of-the-art large-screen technology and their flexible control via the JST MultiConsoling®. Innovative software products support the team with their daily requirements – such as the proactive alarm system PixelDetection®, the software JST CockpitView® for optimized data visualization via a dashboard organizer or the possibility to process alarms quickly and securely with the solution ControlRoom-Automation .
"The whole process was like a red thread"
Fast reaction and absolute security are a priority for protec. For this reason, the new control center is supported by a Service-Level-Agreement (SLA) . The JST experts guarantee highest availability via remote support or direct on-site intervention. “This is going really well. All inquiries are processed immediately,” says protec employee Andreas Mißner, responsible for IT and infrastructure, among other things. His feedback: “The whole process was like a red thread – from the preparatory work to the aftercare – a perfect all-round carefree package. Managing Director Mathias Lindscheid also agrees: “Great products, great service and at every stage of the cooperation we encountered a very friendly team from JST”.
On-site analysis from the helicopter perspective
The famous blinkers, the much-described tunnel vision – what is meant is quite simply a situation that is familiar to anyone who has to perform similar tasks day in, day out: Many processes could be optimized and workflows made easier if certain adjustments were made.
During a job shadowing, JST consultant Volker Weimer took a look behind the scenes of the protec workflows. He scrutinized the workflow and regulations, evaluated established mechanisms and held employee interviews. “That was an exciting task,” says the control room expert, “this view from the helicopter perspective can be very helpful.
Protec Managing Director Mathias Lindscheid agrees: “The structures in the company were characterized by the fact that the same people have been doing the same work for years. One quickly comes to the conclusion that there is only one way. I wanted to question this, give the employees a sparring partner and an opportunity for discussions.
Lindscheid considers the results of the visit, which are available as a written report, not only as an “important step” in the planning of the new mission control center. I wanted to question this, give the employees a sparring partner and an opportunity for discussions.
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