Client:

Category: IT control station

Critical infrastructures

JST - R+V Versicherung - Entrance to the new control centre

JST - R+V Versicherung - Control centre. myGUI user interface

JST - R+V Versicherung - Control centre 3D planning

JST - R+V Versicherung - Control center - Photorealistic 3D planning

JST - R+V Versicherung - Control centre - Operator table height adjustable

JST - R+V Versicherung - Control centre desks

JST - R+V Versicherung - Control centre - Operator at the workstation

JST - R+V Insurance - Control centre - Room with large image technology

JST - R+V Versicherung - Control centre - Technical room behind the large display wall

JST - R+V Insurance - Control centre - Cabinets with Personality Cases

JST - R+V Versicherung - Control centre - Stainless steel shell handles

JST - R+V Versicherung - Control centre - Staff kitchen

Photo 1 | JST control center: Optically and technically equipped for the future: The new IT control center of R+V Versicherung at the Wiesbaden location.

Photo 2 | Entrance to the new control center - behind the door is a technically and ergonomically excellently coordinated concept.

Photo 3 | JST MultiConsoling^®: With the myGUI user interface (shown here on the middle monitor) the large screen wall at the workstation starts. With MultiConsoling^®, not only are large display walls controlled, but the monitors at the workplace are also switched with all signals (keyboard/mouse/monitor/audio) in real time.

Photo 4 | JST 3-D planning: Thanks to photo-realistic planning, virtual tours of the new control room are possible even before realisation.

Photo 5 | JST control center: The subsequent implementation of the planned control center will thus meet the customer's requirements in every respect.

Photo 6 | JST 3-D planning: Photorealistic planning by JST – Jungmann Systemtechnik^®

Photo 7 | JST realisation: ...and the conversion of the previous 3-D image into reality.

Photo 8 | JST Operator Desk: By means of infinitely variable electromotive height adjustment, the worktables can be adapted to the operator's needs; for example, switching between sitting and standing to relieve back strain.

Photo 9 | JST control center desks: Offer a perfect appearance thanks to generously proportioned supply rooms: The desks of the Stratos X11^® series enable neatly installed technology without visible cables.

Photo 10 | JST MultiConsoling^®: Only a minimum of monitors per workstation and the large display wall - so the operator can keep an eye on all relevant messages.

Photo 11 | JST large display technology: The six LC displays are perfectly integrated into the sound-absorbing large screen wall. On the side there is a door that...

Photo 12 | ...provides access to the room-in-room concept behind the video wall. The entire technology, including the workstations at the workstations, was installed remotely from the workstation using MultiConsoling^®. This results in less heat and noise in the control room.

Photo 13 | JST solutions: The computers were accommodated in a specially designed "shelf system" in the technical room behind the large display wall. JST has calculated the expected heat loads within the plant room. According to these specifications R+V was able to have a sufficiently dimensioned air conditioning system installed.

Photo 14 | JST furniture: Special equipment is manufactured individually according to customer requirements; for example, cabinets with personality cases or individual wardrobe solutions.

Photo 15 | JST design: In the visual design of JST furniture, great importance is attached to high quality standards and professional design; here, for example, stainless steel shell handles.

Photo 16 | JST planning: Thought of everything - even when they are in the staff kitchen, employees keep an eye on the control room.

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Benefit through large screen in the new control center

A concept perfect in every detail, with the highest demands on technology and ergonomics – under these premises a new IT control center was created at the Wiesbaden location of R+V Versicherung. A proactive large display wall, modern workstations for operating and job control, and computers outsourced with MultiConsoling^® create a control center that meets the requirements of the present and the future.

From a control room with 26 screens to a complete redesign of the IT control center – that was the challenge for the professionals from Jungmann Systemtechnik – JST. During a visit to the company’s own control room simulator from JST, it quickly became clear: JST can deliver the right overall concept for the insurance IT service provider. Extensive 3-D planning enabled a virtual tour of the new control center right from the start of planning.

As part of a complete redesign of the IT control center, operations responsible for all IT systems and services of R+V Versicherung were outsourced for just under two months. The JST experts used this time to meet all the requirements of the project group and the operation team of R + V Versicherung within the framework of an essential refurbishment. “It was a long way to go until then, but the results are impressive,” sums up Carsten Dengler, Head of Group Operations.

Carsten Dengler considers the “greatest benefit” to be the new, proactive large display wall, which was installed with an acoustic screen cladding to improve the room sound situation. The JST Software Solutions myGUI^® and PixelDetection^® not only enable intuitive handling and reduce the number of workstation computers to a minimum, they also enable the operator team to keep a constant eye on all important processes through event-controlled visualisation of the alarms on the large display wall – the Videowall also used as “Single Point of Control”.

In addition to the technical aspects, ergonomic aspects also played a particularly important role in the redesign of the IT control center of R+V Versicherung: With the computer relocation, both room climate and background noise could be optimised. The JST Stratos X11^® series of infinitely height-adjustable control center desks with electric motors also create working conditions that comply with the current EU directives for computer workstations. “Our employees are very satisfied with the result”, emphasises IT expert Carsten Dengler, who once again emphasises: “All requirements were perfectly implemented”.

About R+V Versicherung

R+V Versicherung is one of the leading German insurers with over 14,000 employees and premium income of around 12 billion euros. Around 8 million customers in Germany with around 22 million insurance policies trust the services of Wiesbadener Versicherung, which belongs to the Cooperative Financial Group of Volksbanken Raiffeisenbanken. As a universal insurer, R+V Versicherung offers both private customers and companies from industry, trade, commerce and agriculture special solutions.