Support | JST Jungmann Customer Service

Fault report form - transfer to the JST ticket system

Important: If you have a contract with us with fixed response and recovery times, please make sure to use the hotline telephone number on your SLA card for fault reporting.

*Required field

true I have read the JST data protection declaration, understood my rights and agree to the use of my data.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

We contact our customers after every fault has been rectified. In a personal conversation with the customer’s employee, who can correctly evaluate our performance, we ask for the following parameters: “availability of support”, “time to find the cause / fault clearance” and “friendliness of the technicians“.

The queried data (0 – 10 points) are recorded anonymously in a database. We are making these available for inspection here.

In addition, this conversation provides us with valuable feedback as to where we can improve in the near future. This feedback regularly flows into our work processes. At this point we would like to thank all customers for their criticism and praise.

Support Chart 2020

Short description of the error:

Grabber failure

Note on fault rectification:

Customer said: "If all companies were as fast and reliable as JST, that would be a big step forward.

Short description of the error:

Error message on the myGUI controller

Note on fault rectification:

Everything's great! In the end the failure was not a failure at all, it was probably just a RAID rebuild, but the service and response time were excellent.

Short description of the error:

Mousehopping does not work correctly from time to time

Note on fault rectification:

Since the mouse and keyboard have been replaced at this workstation, the fault has not occurred again.

Short description of the error:

Displays can no longer be switched on/off via myGUI

Note on fault rectification:

Everything went very well. Mr. B. probably needs two additional grabbers and would probably like a maintenance contract. He will report on this matter proactively. If he does not do so, JST might ask for help.

Short description of the error:

Repeated failure of the multicenter

Note on fault rectification:

Everything within the bounds of possibility - excellent job!

Short description of the error:

Front fan IO1 IN on FAN IN card CCD80 defective

Note on fault rectification:

The customer says: Excellent service again - "unfortunately" no reason to complain about anything.

Short description of the error:

myGUI in Google Chrome

Note on fault rectification:

Everything perfect and nothing to add!

Short description of the error:

Error in the ImageGrabber service for redundancy systems / freeze of the CV-MC?

Note on fault rectification:

Very satisfied with the service of JST. Especially once again special greetings and thanks to Mr Beck!

Short description of the error:

myGUI can no longer be opened in Chrome

Note on fault rectification:

Everything again with fantastic competence - "as usual at JST".

Short description of the error:

Two buttons from re-ordered CommandPad defective

Note on fault rectification:

As with all other service cases, everything was handled professionally and smoothly.

Short description of the error:

After power failure 8 defective consoles

Note on fault rectification:

Mr R. is very satisfied with the service of JST and hopes in the specific case that the power supplies will last for a while now.

Short description of the error:

Problem with a MultiConsole

Note on fault rectification:

Everything went perfectly. At the first call attempt we had Mr. D. on the phone, who would like an offer for two additional monitors in the already existing control wall.

Specification texts for our systems

Specification text StratosX11 control room furniture system (PDF) Specification texts MultiConsoling System (PDF) Specification texts PixelDetection^® (PDF) Specification texts CockpitView (PDF) Specification texts DisplayWall Systems (PDF) Specification texts MouseRadar System (PDF) Specification texts myLogin^® System (PDF)

JST-Teamviewer - software tool for online consultations and online support

With teamviewer, a connection is established via the Internet to the screen of your personal customer advisor.

You can see the screen content of your consultant. Presentations, images or technical documents can be viewed and analysed together online in this way. If desired, you can also collaborate online in the document.

Your benefit: The program is only executed temporarily for the consulting period. It is not necessary to install it on your computer. No changes to your computer or network (router, firewall …) are necessary. No information is transferred from your computer to the consultant.

JST Teamviewer also meets challenging security criteria.

Instructions for setting up an online consulting service:

Please click here to download the programme:
INDIVIDUAL PARTICIPANTS SEVERAL PARTICIPANTS
You will be asked to download the necessary executable file. Please save it on your hard disk and start the file.
In the session start dialogue, please pass your Partner ID to your JST contact. When a meeting takes place, our employee will give you the meeting ID.

Have fun and success with your personal online meeting.

Certificate of exemption

to the tax deduction for construction work in accordance with § 48b paragraph 1 sentence 1 of the Personal Income Tax Act (EStG)

Certificate of exemption (PDF)

End of Life // End of Service

Abkündigung Netpix Grafikcontroller

End of life of Netpix graphic controllers

The graphic controllers of type “eyevis Netpix 4800” and “eyevis Netpix 4900″ will be EoL (end of life) on 31.12.2018. Spare parts availability is guaranteed to a limited extent.

Replacement: upgrade your existing system to multistreaming. Please contact your consultant

Abkündigung Rückprojektionscubes

End of life of rear projection cubes

The rear projection cubes of the type “eyevis EC-xx-LWXT-CP-yy” will be EoL (end of life) on 31.12.2016. The availability of spare parts is guaranteed to a limited extent. The permanent availability of compatible illuminants cannot be guaranteed.

Replacement: No compatible replacement is available.

Application server end of service

Application servers with Windows Server 2008 R2 and Windows Server 2012 R2 operating systems will be EoS (end of service) on December 31, 2021. The supply of security patches by Microsoft ends on October 10, 2023. A changeover to a current operating system is not possible due to missing drivers by the hardware manufacturer.

Replacement: JST myGUI controller. Please contact your consultant.

End of service for myGUI Release 3.7.34 and all previous releases

Due to further development of the myGUI Software Suite, myGUI Release 3.7.34 and all previous myGUI Minor and Major Releases will be set to end of service on 12/31/2021.

Replacement: myGUI Release 3.8 or newer. Please contact our helpdesk for an upgrade.

CAT Center Neo

Discontinuation VGA MultiCenter

The MultiCenter series “CAT Center NEO” in all versions as well as all types of grabbers and multi consoles compatible to this MultiCenter series have reached the status EOL/EOS (End of Life/End of Service) on 01.10.2021. Spare parts supply and repairs are possible to a limited extent.

Substitution: Replacement of the KVM matrix including all end devices by a digital system.

DVI Center

Discontinuation MultiCenter of the "DVICenter" series

All versions of the MultiCenter series “DVICenter” have reached EOL/EOS (End of Life/End of Service) status on 01.07.2022. Spare parts supply and repairs are possible to a limited extent. The Grabber types of the hardware generation 3.0 (delivery since July 2022) are no longer compatible with this device series.

Substitution: Replacement with a current MultiCenter